Maximum Uptime. With service that moves.
Our service team is here for cargo solutions with responsibility. Our goal: to keep your eCargo bikes as available as possible for commercial use. Whether it's a single vehicle, a large fleet, or international operations, we support you quickly, personally, and reliably. With clear processes, high service expertise, and a strong network, we make sure your vehicles stay in action.
Strong locally. Connected globally.
Our service staff and partners are wherever you need us. We offer established service concepts in Germany, Austria, Spain, Belgium, the Netherlands, France, the United Kingdom, and the USA. In addition, we develope individual service solutions and build further national structures specifically based on customer requirements.
Standardized service packages & individual support concepts
Our Services
- Bookable Service Packages
- Individual Cost Estimates
- Tailored Full-Service Models for Fleet Customers
- Execution Through our International Service Network
- Preventive Maintenance to avoid Breakdowns
- Digital DIY Repair Videos for Selected Service Cases
Defined service processes for quick support
Our standards
- Individual maintenance and service contracts
- Ticket response within 24 hours agreed
- High flexibility for short-term requests
- Structured documentation of all service cases
- Focus on minimal downtime and outages
Our goal: solve problems before they lead to longer outages.
Our digital service platform
A service case shouldn’t create extra, bureaucratic hassle. That’s why we created a digital service platform that simplifies communication, speeds up processes, and provides full transparency throughout the entire service journey.
By scanning the QR code on your vehicle, you can go straight to the digital vehicle file and submit maintenance, repair, or service requests in just a few steps. This way, our service team has all the relevant information from the start, and we can respond faster and more efficiently.
The features of our digital service platform at a glance:
- Digital vehicle record for every car
- Intuitive ticket system with complete service history
- QR code scan directly on the vehicle
- Upload photos and videos
- Direct communication with our service team
- Transparent tracking of all service processes
Spare parts supply
Our spare parts service:
- Quick Aftermarket-Service
- National and international deliveries
- Structured spare parts supply for fleets and individual customers
- Direct ordering through our webshop
Training & Knowledge Transfer
We specifically help customers and service partners build their own service skills and quickly fix issues themselves when maintenance is needed.
Our training offerings include:
- Technical training & instruction for cargo maintenance
- Support in building your own service skills
- Knowledge transfer from a large, active service fleet
Are you interested in a training? Then feel free to send us an email at service.u-mobility@mubea.com
Quality and Compliance
We offer:
- Company-wide ISO certifications, including ISO 45001
- Auditable service processes
- Documented service histories
- Standardized quality and safety procedures
- Transparent traceability of all services
You need some help?
Whether it's technical support, spare parts, maintenance, training, or a service plan – our service team is happy to assist you.
Send us your personal request at service.u-mobility@mubea.com or use our contact form: