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E-Cargobike mit großem Laderaum fährt auf gepflastertem Weg an modernen Gebäude entlang.
Customer Service

We're here to help – quick & easy

Ready to set up your cargo bike? In this section, you’ll find helpful videos and guides to walk you through the process step by step. We also provide answers to common questions about operation, technology, service, and general topics.

Cargo Tutorials

Getting started

Downloads

Instructions and product information

Our operating instructions and the manual are also available in digital format. They’ll help you quickly find detailed information about your electric cargo bike.

Top view user manual

Instruction manual

Get in and start driving.

Download instruction manual