Maximum uptime. With service that makes a difference.
Our service team is committed to responsible cargo solutions. Our goal: to ensure maximum uptime for your e-cargo bikes in commercial use. Whether it’s a single vehicle, a large fleet, or international operations, we provide fast, personalized, and reliable support. With clear processes, a high level of service expertise, and a strong network, we ensure that your vehicles stay on the road.
Strong locally. Globally connected.
Our service staff and partners are there wherever you need us. We offer established service models in Germany, Austria, Spain, Belgium, the Netherlands, France, the United Kingdom, and the United States. In addition, we develop customized service solutions and establish additional national structures tailored to our customers’ specific needs.
Standardized Service Packages & Customized Support Plans
Our Services
- Bookable Service Packages
- Customized Cost Estimates
- Customized Full-Service Models for Fleet Customers
- Implementation via our international service network
- Preventive maintenance to avoid breakdowns
- Digital DIY repair videos for select service cases
Defined service processes for fast support
Our Standards
- Customized Maintenance and Service Contracts
- Ticket response within 24 hours can be arranged
- High flexibility for last-minute requests
- Structured documentation of all service cases
- Focus on minimizing downtime and outages
Our goal: to solveproblems before they lead to extended downtime.
Our Digital Service Platform
A service request should not create any additional bureaucratic burden. That’s why we’ve created a digital service platform that simplifies communication, speeds up processes, and provides maximum transparency throughout the entire service process.
By scanning the QR code located in the vehicle, you can access the digital vehicle file directly and submit maintenance, repair, or service requests in just a few steps. This ensures that our service team has all relevant information available from the very beginning, allowing us to respond more quickly and effectively.
The features of our digital service platform at a glance:
- Digital vehicle file for every vehicle
- Intuitive ticket system with complete service history
- Scan the QR code directly on the vehicle
- Upload photos and videos
- Direct communication with our service team
- Transparent tracking of all service procedures
Spare Parts Supply
Our Spare Parts Service
- Fast Aftermarket Service
- Domestic and International Deliveries
- Structured spare parts supply for fleets and individual customers
- Direct ordering through our online store
Training & Knowledge Transfer
We provide targeted support to customers and service partners to help them develop their own service skills and quickly resolve issues on their own when maintenance is required.
Our training offerings include:
- Technical training and courses on Cargo maintenance
- Support in developing in-house service capabilities
- Knowledge transfer from a large, active service fleet
Are you interested in training? Then feel free to email us at service.u-mobility@mubea.com
Quality and Compliance
We offer:
- Group-wide ISO certifications, including ISO 45001
- Audit-ready service processes
- Documented service histories
- Standardized quality and safety procedures
- Transparent traceability of all services
Need assistance?
Whether it’s technical support, replacement parts, maintenance, training, or a service plan—our service team is happy to assist you.
Please send us your specific inquiry at service.u-mobility@mubea.com or use our contact form: